Coronavirus/Covid 19

We’re here to keep you safe while we look after your oral health.

We are now open and offering appointments to start treating patients. We are operating a phased re opening process where we will initially provide limited emergency treatment for patients who have accessed our dental emergency service whilst we have been closed and patients who contact us with new dental emergency problems.

Routine examinations will not be able to be booked immediately but hopefully these can be undertaken in the near future starting with rebooking of routine examinations that were cancelled during the lockdown period.

Only patients with a booked appointment will be able to attend the practice. All other enquiries must be conducted by telephone. We will contact patients to arrange appointments over the coming days.

If you call to make an appointment, you will be asked some screening questions. You’ll be asked those same questions again at your appointment. 

Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment.

When you visit the practice for your appointment, there will be some changes to what you have experienced in the past. This allows us to ensure the health of our patients and staff is protected.

It will likely be some time before dental services return to what you previously experienced as normal.

However, our dental teams will be doing all they can to ensure you receive the treatment you require in the safest way.

Before the day of your appointment

We’ll call you to conduct a pre-visit questionnaire – so we can make sure you have no COVID-19 symptoms and we can treat you safely. We will need to ensure your medical history is fully up to date also. Patients who have had a dental emergency will need to answer some questions about the problem so we can determine what treatment you will need before you visit us. The new working systems within the practice will be explained during this call.

Before you enter the practice

Please do not attend early for your appointment, you will not be permitted to enter until your appointment time. Please wait in your car, or if on foot stand outside at an appropriate social distance from other patients who may be waiting. We will only allow one patient in reception at any one time, so you may be required to wait outside whilst another patient is arriving. Do not be alarmed if this happens, and if the weather is poor, please prepare for this accordingly. This helps us to maintain social distancing by avoiding an excess of patients within the practice. The practice door will remain locked during the day and you will only be allowed to enter when it is time for your appointment via an intercom system.

Please don’t bring anyone else into the practice with you. Exceptions include a parent/guardian of children under 18 years old, or a carer, or a translator.

Please bring as little belongings with you as possible, this limits the risk of any contamination.

Inside the practice

Waiting inside the practice will not be allowed. We’ve adjusted the waiting areas and corridors so we can maintain safe social distancing and we encourage minimal contact with any surfaces within the practice and also with staff.

On arrival to the practice please note the door will be locked and you will need to press the intercom to gain entry. We will check your temperature using a non-contact Infrared thermometer and this will be recorded in your dental records. If it is deemed too high i.e over 37.8 , your appointment will be rescheduled for a later date.You must clean your hands using the antibacterial gel provided as soon as you enter the practice. Where possible please attend wearing your own face covering/mask which must be worn throughout the practice at all times. Our staff will also be wearing appropriate PPE to ensure your safety and theirs.

Safety screens have been installed on our reception desks. Please maintain a 2m distance from the reception desk and avoid touching the screen.

We’ll ask you some arrival questions to confirm the information you gave in the pre-visit call.

Any personal belongings that you do need to bring including any outer garments will not be allowed into the clinical area and a lidded box will be provided to store these outside the surgery door and collected on your exit from the clinical area. 

Patients toilets will only be available for medical emergencies. Please use your own home bathroom toilet facilities before visiting the practice.

Although we have always had strict cross infection controls in place within the practice, and this includes all environmental cleaning, we are now performing deeper, thorough and more frequent cleans in all areas of the practice. These are scheduled throughout the day to fit around appointments.

After your appointment

To keep everyone safe, we’ll ask you to use contactless payment instead of cash wherever possible.

Further appointments can be booked from within the surgery or via telephone once you have left. 

If within 14 days of your appointment you begin to develop any symptoms of possible COVID-19, such as a high fever or a new continuous cough, you should contact the practice to inform us and follow the appropriate self-isolation advice.